During the pandemic, we saw a more than 31% increase in online shopping. This significant increase brings an opportunity for people with malicious intentions. Suppose you expect a package to be delivered but get an unexpected notification that the package is delayed or lost. Proceed with caution if you receive a text message like this, as it is likely a scam.
Scammers will send a text to your phone, stating that you have a package on the way, but it is lost, or there have been multiple unsuccessful delivery attempts. The text will contain a link and will provide some personal information, like your name. If you click that link, it may install malware on your phone or computer that can steal your personal information without you knowing.
You should never click a link or call back the number if you receive an unexpected package delivery notice. Contact the delivery service or seller directly using a verified number or website.
You can read more about these scams from the FCC here. If you think you have been the victim of a scam, please report it to local law enforcement, and report it to FTC.gov/complaint.