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American 1 Credit Union is excited to announce the internal promotion of Keleigh Ballinger to the Vice President of Branch Operations.
Ballinger has been with American 1 since July 2018 and has received several promotions. She started at American 1 as a Branch Manager in July 2018 and was promoted to Payment Support Manager in January 2020. She was then promoted to Contact Center Manager in November 2020 and landed her new VP of Branch Operations role in January 2023.
The VP of Branch Operations position provides support and resources to the District Manager team, who oversees all day-to-day operations in all American 1 branch locations and the American 1 Contact Center.
“American 1 has been a great place to work, and the support I have received in my professional development has been outstanding,” said Ballinger. “I look forward to serving our members, employees, and the community in this new role.”
In addition to her Master of Science in Administration from the University of West Florida, Ballinger also brings management and financial industry experience to the American 1 team.
“She will be a great addition to the Member Experience leadership team,” said Carolyn Duncan, Chief Member Experience Officer for American 1. “Keleigh’s leadership through strategic thinking and project management are examples of her success and overall impact at American 1. These skills will set her up for continued success as she moves into her new role.”
Established in 1950, American 1 Credit Union today serves over 62,000 members with branches in Jackson, Washtenaw, Hillsdale, Lenawee, and Wayne counties. American 1 is proud to serve the members of their communities by creating financial wellness through personal everyday banking.