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American 1 Credit Union hires Carolyn Duncan as Chief Member Experience Officer

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American 1 Credit Union hires Carolyn Duncan as Chief Member Experience Officer


American 1 Credit Union is pleased to announce Carolyn Duncan as the financial institution’s new Chief Member Experience Officer.

Duncan, of Jackson, has over 20 years of management experience and strong skills in customer experience, professional development, sales generation, expense control, and profit growth. In addition, Duncan has a bachelor’s degree in Business Management and Marketing from Baker College.

“It’s an honor to be named American 1 Credit Union’s CMXO, and I certainly stand by our mission to create financial wellness in our communities through personal everyday banking,” Duncan said. “I’m fully committed to furthering this goal for our members and look forward to everything our team will accomplish together.”

Duncan officially started her position in November of 2021 and reports to Kristi Edgar, Executive Vice President and Chief Operations Officer at American 1. In her role, Duncan is responsible for evaluating and determining company practices and best strategies to improve the everyday experience for members.

“We are fortunate to have Carolyn join our team. I am confident that her years of leadership experience, combined with her passion for excellent member service, will help us continue the growth and success of American 1 Credit Union,” Edgar said. “It’s been a pleasure to work with Carolyn so far, and I’m so thrilled she’s part of our team.”

Duncan will be working closely with the following American 1 departments: Marketing, Member Experience, Lending, Community Partnerships, and Branch Operations.

Established in 1950, American 1 Credit Union today serves over 60,000 members with branches in Jackson, Washtenaw, Hillsdale, Calhoun, Lenawee, and Wayne counties. American 1 is proud to serve the members of their communities by creating financial wellness through personal everyday banking.

Carolyn Duncan

Carolyn Duncan

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