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American 1 Credit Union is excited to announce the internal promotion of Pia Allen to Operations Training Manager.
Allen has been American 1’s Chelsea Branch Manager for over two years and has over 20 years of experience in the financial industry. She has gone above and beyond as the Chelsea Branch Manager, playing an instrumental role in helping the Training department by coaching and training new hires.
In her new role as Operations Training Manager, Allen is responsible for managing the credit union’s new employee training program, ongoing educational training programs for current staff, new project and program implementations, help desk support, and more.
“I can’t wait to dive in,” said Allen. “I’ve watched and appreciated the Training team from my position at the Chelsea Branch, and to have the opportunity to add to and lead an already great team, is really exciting. In addition, working directly with new trainees allows me to share my passion for the credit union in a new way.”
Allen transitioned to her new role on January 3, 2023.
“Pia brings incredible experience to the position,” said Tonia White, Chief Employee Experience officer for American 1. “Not only does she have more than 20 years of financial industry experience, but over the last few years, she has demonstrated her commitment to the Training department to help get new employees up to the customer service standards we expect.”
Established in 1950, American 1 Credit Union today serves over 62,000 members with branches in Jackson, Washtenaw, Hillsdale, Lenawee, and Wayne counties. American 1 is proud to serve the members of their communities by creating financial wellness through personal everyday banking.